💡
Help Center
Find answers to your questions
Popular questions
🚀
Getting Started
🛒
Buying & Library
💰
Refunds & Issues
✨
For Creators
🔒
Account & Security
💬
Community & Support
Getting Started
What is CoreAZ?▼
How to create an account▼
Sign up with email and password, or use Google or GitHub on the login page.
- Open /signup and fill in your name, email, and password.
- Check your inbox and click the verification link (required for email signups).
- Log in at /login — you land on your dashboard.
How to create an account
Sign up with email and password, or use Google or GitHub on the login page.
- Open /signup and fill in your name, email, and password.
- Check your inbox and click the verification link (required for email signups).
- Log in at /login — you land on your dashboard.
Dashboard overview▼
After logging in, your sidebar depends on your role. All users see Home, Discover, Library, and Settings. Approved creators also see Products, Analytics, and Customers.
Dashboard overview
After logging in, your sidebar depends on your role. All users see Home, Discover, Library, and Settings. Approved creators also see Products, Analytics, and Customers.
Buying & Library
Find and buy products▼
Browse the catalog, open a product page, and click "I want this!" to go straight to checkout.
- Open /discover — search, filter, or browse categories.
- Open a product — you'll see price, description, and reviews.
- Click "I want this!" — you are redirected to /checkout (not cart-only).
- Complete payment (or the free checkout flow) — then view your order confirmation.
Find and buy products
Browse the catalog, open a product page, and click "I want this!" to go straight to checkout.
- Open /discover — search, filter, or browse categories.
- Open a product — you'll see price, description, and reviews.
- Click "I want this!" — you are redirected to /checkout (not cart-only).
- Complete payment (or the free checkout flow) — then view your order confirmation.
Guest cart▼
You do not need an account to add items. Your cart is saved in your browser.
- While logged out, click "I want this!" on any product.
- Your cart is stored locally; visit /cart to review items.
- Log in before checkout — your guest cart syncs to your account.
Guest cart
You do not need an account to add items. Your cart is saved in your browser.
- While logged out, click "I want this!" on any product.
- Your cart is stored locally; visit /cart to review items.
- Log in before checkout — your guest cart syncs to your account.
Free vs paid checkout▼
Free products show FREE on the product page and complete without a card. Paid products use Stripe's Payment Element (card, and Apple Pay / Google Pay when enabled for the domain).
Free vs paid checkout
Free products show FREE on the product page and complete without a card. Paid products use Stripe's Payment Element (card, and Apple Pay / Google Pay when enabled for the domain).
Your library & downloads▼
All purchases appear in Library. Download files from your library or the order page. Downloads use secure, time-limited links and are blocked if the order was refunded.
Your library & downloads
All purchases appear in Library. Download files from your library or the order page. Downloads use secure, time-limited links and are blocked if the order was refunded.
Product updates▼
When a creator publishes a new version, buyers who already own the product can access updated files from their library — no need to buy again.
Product updates
When a creator publishes a new version, buyers who already own the product can access updated files from their library — no need to buy again.
Refunds & Issues
Can I get a refund?▼
Within 14 days of purchase, you can request a full self-service refund from your order page if you have not downloaded any file. After downloading, use Report a problem — our team reviews within 2 business days.
Can I get a refund?
Within 14 days of purchase, you can request a full self-service refund from your order page if you have not downloaded any file. After downloading, use Report a problem — our team reviews within 2 business days.
Report a problem after download▼
Open your order page and submit Report a problem with details about the issue. Our team reviews issue reports and may approve a refund when appropriate. Refunds after download are not automatic.
Report a problem after download
Open your order page and submit Report a problem with details about the issue. Our team reviews issue reports and may approve a refund when appropriate. Refunds after download are not automatic.
When do creators get paid?▼
Creator earnings are held for buyer protection, then transferred to Stripe: Starter 14 days, Creator 10 days, Pro 7 days (tier at time of sale). Stripe then pays out to the creator's bank on their schedule (typically 2–7 business days).
When do creators get paid?
Creator earnings are held for buyer protection, then transferred to Stripe: Starter 14 days, Creator 10 days, Pro 7 days (tier at time of sale). Stripe then pays out to the creator's bank on their schedule (typically 2–7 business days).
Invoices and receipts▼
You receive a purchase confirmation email after checkout. From your order page you can resend the receipt. Buyers receive the full purchase amount on approved refunds; platform and Stripe fees are not refunded to creators — see our Terms.
Invoices and receipts
You receive a purchase confirmation email after checkout. From your order page you can resend the receipt. Buyers receive the full purchase amount on approved refunds; platform and Stripe fees are not refunded to creators — see our Terms.
For Creators
Become a creator▼
Apply through the creator onboarding wizard. An admin reviews your application before you can sell.
- Log in and open /settings/creator.
- Complete the 5-step wizard (experience, business info, product types, portfolio, optional proof files).
- Submit — your status shows as Pending until approved.
- After approval, connect Stripe and start publishing products.
Become a creator
Apply through the creator onboarding wizard. An admin reviews your application before you can sell.
- Log in and open /settings/creator.
- Complete the 5-step wizard (experience, business info, product types, portfolio, optional proof files).
- Submit — your status shows as Pending until approved.
- After approval, connect Stripe and start publishing products.
Stripe Connect setup▼
Creators must connect a Stripe account to receive payouts. Paid products cannot be published or sold until Connect onboarding is complete.
Stripe Connect setup
Creators must connect a Stripe account to receive payouts. Paid products cannot be published or sold until Connect onboarding is complete.
Create and publish a product▼
Use the product editor to draft, upload files, and publish.
- Go to /dashboard/products/new.
- Add title, description, price, thumbnail, and product files.
- Save as draft or publish — published products appear on Discover (unless marked as seeding/test).
- Edit or unpublish anytime from /dashboard/products.
Create and publish a product
Use the product editor to draft, upload files, and publish.
- Go to /dashboard/products/new.
- Add title, description, price, thumbnail, and product files.
- Save as draft or publish — published products appear on Discover (unless marked as seeding/test).
- Edit or unpublish anytime from /dashboard/products.
Product versioning▼
Publish a new version when you update files or details. Existing buyers automatically get access to the latest version in their library.
Product versioning
Publish a new version when you update files or details. Existing buyers automatically get access to the latest version in their library.
Platform fees & payouts▼
Platform fee depends on your creator tier at the time of sale: Starter 10%, Creator 7%, Pro 5%. See Pricing for tier details. Earnings are held for buyer protection before transfer to Stripe — see Refunds & Issues.
Platform fees & payouts
Platform fee depends on your creator tier at the time of sale: Starter 10%, Creator 7%, Pro 5%. See Pricing for tier details. Earnings are held for buyer protection before transfer to Stripe — see Refunds & Issues.
Account & Security
Login issues▼
Confirm your email is verified (check inbox after signup). Use Forgot password if you signed up with email. For OAuth, use the same Google or GitHub button you used to register.
Login issues
Confirm your email is verified (check inbox after signup). Use Forgot password if you signed up with email. For OAuth, use the same Google or GitHub button you used to register.
Change password▼
While logged in, go to Settings → Security to change your password (requires your current password).
Change password
While logged in, go to Settings → Security to change your password (requires your current password).
Sign in with Google or GitHub▼
Use the provider buttons on /login. You can add an optional email password later in Settings → Security.
Sign in with Google or GitHub
Use the provider buttons on /login. You can add an optional email password later in Settings → Security.
Deactivate your account▼
You can deactivate your account from Settings. This is a soft deactivation — contact support@coreaz.ai if you need further help.
Deactivate your account
You can deactivate your account from Settings. This is a soft deactivation — contact support@coreaz.ai if you need further help.
Reset your password▼
If you sign in with email and password, use our forgot password flow to receive a secure reset link (valid for 1 hour).
Reset password →Signed up with Google or GitHub? Use those buttons on the login page. You can also add an optional email password in Settings → Security while logged in.
Reset your password
If you sign in with email and password, use our forgot password flow to receive a secure reset link (valid for 1 hour).
Reset password →Signed up with Google or GitHub? Use those buttons on the login page. You can also add an optional email password in Settings → Security while logged in.
Community & Support
Leave a review▼
Only buyers with a completed order for a product can submit a star rating and written review on that product's page.
Leave a review
Only buyers with a completed order for a product can submit a star rating and written review on that product's page.
Follow a creator▼
Open a creator's public profile at
/creator/[id] and click Follow. You may receive email when they publish new products.Follow a creator
Open a creator's public profile at
/creator/[id] and click Follow. You may receive email when they publish new products.Contact support▼
Email support@coreaz.ai or use our Contact page. Include your order ID when asking about a purchase.
Contact support
Email support@coreaz.ai or use our Contact page. Include your order ID when asking about a purchase.
Report a bug▼
Use Report a bug and describe what happened, which page you were on, and steps to reproduce.
Report a bug
Use Report a bug and describe what happened, which page you were on, and steps to reproduce.
Terms & Privacy▼
Read our Terms of Service and Privacy Policy.
Terms & Privacy
Read our Terms of Service and Privacy Policy.